Delivering support, the fakataukitonga way
Understanding how your generosity reaches your loved ones in Tonga is our priority. Here's everything you need to know about our simple, secure, and reliable delivery process. At fakataukitonga, we're committed to ensuring your support gets where it needs to be, hassle-free.
How it works: from our site to their hands
G’day! The most important thing we want Aussie expats to know is that their loved ones in Tonga don’t receive cash or deliveries at home — they simply collect their goods or vouchers directly from trusted local stores, safely and hassle-free, using the order confirmation we provide.
After you place an order online with fakataukitonga, we securely process the payment and send the order details directly to the selected local store in Tonga. The store prepares the items, and your family or nominated recipient is notified to see when the order is ready. They then visit the partner shop, supermarket, petrol station, or restaurant to collect the items or use the voucher — no cash required, just simple and secure pickup.
Island specifics: delivery variations
Yes. While the process is similar across all islands, availability depends on local partners. On Tongatapu, families have the widest choice of supermarkets, restaurants, petrol stations, and services. On Vavaʻu, Haʻapai, and ʻEua, options may be more limited, but we work with trusted local businesses in each island to ensure reliable pickup and clear communication so families know exactly where and how to collect their items.
Here to help: support when you need it
If a family has any trouble collecting their items, our support team is here to help. We work directly with the local partner store to resolve issues such as pickup timing, item availability, or recipient details. Customers can contact us through the website, and we’ll follow up with the store to make sure the order is completed smoothly and the family receives their items without stress.